Shipping & Delivery

Shipping & Delivery: Port of Loading 

We export our products primarily through two major ports in Indonesia:

  • Jakarta Port (Jakarta)
  • Semarang Port (Central Java)
  • Surabaya Port (East Java)

These ports have been strategically chosen for their high efficiency and seamless connectivity to international shipping routes, ensuring prompt and secure delivery of our goods. Their proximity to our production facilities allows us to reduce lead times, giving us the ability to meet tight deadlines and improve overall customer satisfaction. By utilizing these key ports, we ensure that our products are delivered to global destinations with the utmost reliability and care.

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Shipping & Delivery: 1. Shipping Methods

Our natural stone normally shipped using 20 feet dry container by sea freight in two ways:

1. Full Container Loaded

2. Less than Container Loaded

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More Information about Shipping Methods

1. Full Container Loaded (FCL)

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When placing a large order, your goods will be shipped using a 20-foot dry container, the most popular and cost-effective option for exporting natural stone. The loadability of the container varies based on weight regulations in the destination country. With FCL, customers benefit from dedicated shipping space and lower costs per unit.

2. Less than Container Loaded (LCL)

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For smaller orders (e.g., 50 m²), we offer LCL shipping, where your products are combined with other goods such as furniture, clothing, or food. This option is more economical for smaller quantities, allowing us to deliver your order at a competitive rate compared to air freight.

Note: Our cost per m2 on LCL shipment is different from our cost using the container because our FOB cost per m2 on LCL is higher than using.

2. Shipping Cost Calculation

The cost of shipping depends on several factors:

  • Order size: Larger orders typically benefit from lower shipping rates.
  • Destination country: Shipping costs may vary depending on the distance and local regulations in your country.
  • Shipping method: FCL offers better value for large quantities, while LCL provides a flexible solution for smaller orders but may incur higher per-unit costs.

We work closely with our customers to provide accurate shipping quotes and optimize delivery times to suit your needs.

3. Tracking & Communication

  • Our dedicated team will keep you fully informed with timely, real-time updates throughout the entire shipping process.
  • From the moment your products leave our facility, we ensure clear communication every step of the way.
  • Upon dispatch, you’ll receive a tracking number to easily monitor the progress of your goods in transit.
  • The tracking system provides full visibility, allowing you to follow the shipment’s journey until it reaches its destination.
  • Our goal is to provide a seamless, transparent shipping experience from start to finish, giving you peace of mind.

4. Tracking & Communication

Typical delivery times vary depending on the destination country. We aim to ensure:

  • Fast and reliable delivery to key markets in the USA, Europe, Australia, and beyond.
  • Flexibility to adjust shipping schedules according to customer requirements.

Feel free to contact our customer service team for more information or to request a custom shipping quote.

If you’re interested in learning more about shipping and delivery options for any of our natural stone products, or if you need detailed information on timelines and costs, we’re here to help! Our customer service team is ready to assist you every step of the way.

Simply reach out to us by clicking the WhatsApp link here: +6287829823421 (Sinta), or send us an email at export@dw-corporation.com. We look forward to helping you achieve your project goals and ensuring your products arrive on time, wherever you are in the world! Let’s make your vision a reality with our premium natural stones.